Re: Syntax of Complaints-To

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From: Bill Davidsen (davidsen@prodigy.com)
Date: Fri Feb 01 2002 - 08:27:35 CST


On Wed, 30 Jan 2002, Brad Templeton wrote:

> Pick one, or put many of them in the References header (which is actually
> more appropriate than the in-reply-to header, my mistake)
>
> Large ISPs get a lot of complaint mail. They need a way to automate the
> process, and more importantly to _sort_ it.

All well and good, but it is so simple to scan the complaint and detect
mail/news IDs, at least the default ones, that I don't see it as a huge
saving.

>
> In addition, if a message gets a sudden rush of complaints, that can
> trigger an alarm, while ordinarily complaint mail would not do this.
>
> Indeed, if desired reading software could even have a function to send
> an automated complaint with commentary, but only in this fashion, and
> tagged as an automated complaint for automatic processing.
>
I'm not against this idea, honest, but I don't think it make much
difference. If people think it should go in "best prctices" that's
probably a good idea.

-- 
   -bill davidsen (davidsen@prodigy.com)
"The secret to procrastination is to put things off until the
 last possible moment - but no longer"  -me


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