mailbox with more than one user behind it (but not mailing list)

[Martin Duerst <duerst@xxxxxx>]

There are several situations where mails go to mailboxes with more
than one user behind them, even thoug these are not simply distributing
mailing lists. The typical situations I know are:

- A boss and her depute/secretary both looking at the bosses email
  and answering it (sometimes the boss on her behalf, sometimes the
  secretary without saying so, sometimes the secretary saying so).

- An address for a help desk or something similar, where the volume
  is very big and/or constant replies are important so that more than
  one person is actually behind this address.

Requirements for these situations would typically be:

- Users want to trace that all incoming mails have been answered or
  have explicitly been flagged as not needing an answer.

- Several human users want to use the same mailbox, with all or more
  than one of them looking at all mail.

- Several human users want to use the same mailbox, with at least
  one of them looking at each mail.

- Individual users of a combined mailbox want to be able to reply in
  person (while still having the re-reply go to the mailbox) or on
  behalf of the mailbox.


Regards,   Martin.